![]() ![]() Warranties cover manufacturer defects only.Used and demo items are not covered under warranty.Proof of purchase will be required to proceed with a warranty claim. If you have an issue with a product that you think may be covered under warranty, please contact us at or 60 x 2 and we will connect you with our warranty team.A refund will be processed once we have received and inspected the returned item(s). For returns of items that have been purchased online, the customer is responsible for the cost of return shipping.Any item that has been cut, glued, mounted, waxed, or otherwise altered from its original state is final sale (including paddles, skis, poles, bindings etc.).All sale (discounted), demo and used items are final sale.We strongly recommend using a tracked service as we cannot exchange or refund items that are lost in the mail. Return shipping is arranged and paid for by the customer.Returned items must be in unused, resalable condition, with all original packaging and tags intact.Please contact us before returning an item. Regular priced items can be returned up to 14 days from the date your order was shipped. ![]() The purchaser will need to be present with their photo ID and credit card matching the transaction for pickup.Regular store hours are 10am - 6pm every day. Orders for pickup from Coast Outdoors are typically ready the same day.You will receive an email notification when your order is ready for pick up.Purchase online and select In Store Pickup from the shipping options.Free shipping is only available within Canada.Please Contact Us before purchase if you need these items shipped. Over-sized items including, but not limited to, rigid kayaks (including surfskis and OCs), rigid SUPs, 1-piece SUP paddles, cross country skis 196cm+ etc., are not eligible for free shipping. Free shipping only applies to items that can be shipped via Canada Post (under 200cm when packaged).Orders are shipped via Canada Post Regular Parcel: 1-3 days in the Vancouver area, 3-6 days within BC, 4-10 days outside of BC.Free shipping will be automatically applied to orders totaling $200 or more after discounts have been applied, and before tax or other costs.If you require insurance on a shipment please Contact Us for assistance.Shipping times provided at checkout are estimates and do not guarantee delivery within that timeframe.Any orders that are placed after our regular mail pickup will be shipped on the next applicable business day. Orders are typically dispatched within 3 business days. ![]() ![]()
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